Refund & Return Policy
We are committed to providing our customers with a transparent and hassle-free shopping experience. Please read our refund and return policy carefully before placing your order.
1) Right to Exchange and Return
Customers have the right to exchange or return any eligible product purchased from our store, subject to the conditions outlined below.
2) Eligible Products
Physical products: All physical products sold through our store are subject to the exchange and return policy under the terms below.
Digital products: Digital items (e.g., software licenses, activation keys, gift cards, digital games) are not eligible for return or refund once delivered (see Section 8).
3) Return and Exchange Conditions
- Returns are accepted within three (3) days from the date of purchase.
- Exchanges are allowed within seven (7) days from the date of purchase.
- The product must be in its original condition and original packaging.
- Proof of purchase (order number) is required.
4) How to Request a Return or Exchange
To initiate a request, please contact us via the Contact Us page or by phone.
- Attach a photo of the product.
- Include your city, address, and order number.
If the product is defective, damaged, or not as described, we will replace it free of charge.
5) Full Refund
A full refund will be issued only if the product is completely different from the description provided on our website.
6) Liability Exclusions
We cannot be held responsible for issues arising from improper use of a product or for details not specified on the product page.
7) ECom Balance (Wallet) Refund Policy
Once you charge your ECom Balance (Wallet), the amount is non-refundable. Please review your transactions carefully before adding funds, as all wallet balances are final and non-reversible.
8) Digital Code & License Refund Policy
All purchases of digital products (including software licenses, activation keys, and digital games) are final and non-refundable. Once a digital code has been delivered, it cannot be returned, replaced, or refunded under any circumstances.
Need Help?
We process all eligible refund and exchange requests quickly and efficiently. For assistance, please contact us via our contact page or email us at support@ecom-digital.com.